Cancellation and Refund
Exchanges
Exchanges and returns are only allowed in the following unlikely cases :
- Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
- Packets that are torn or not sealed properly at the time of delivery.
- Products have expired or gone bad by the time of delivery.
- Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.
Returns
- We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it. That is unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- “To start a return, you can raise a return request or contact us at aspicytreat24@gmail.com
- If your return is accepted, our delivery partners will collect package. Items sent back to us without first requesting a return will not be accepted.”
Damages and issues
Please inspect your order upon reception and contact us immediately to inform us that the item is defective, damaged or that you receive the wrong item. After which, we will evaluate the issue and start the return process.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. If your refund request is approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund and may take 5-10 business days for the refund to be processed.
You can contact us for any question regarding returns and refunds at aspicytreat24@gmail.com or call us on +91 91509 24642.